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Client Strategy Manager

Department: Managed Services
Location: Greenwood Village, CO

MISSION STATEMENT

Make the digital world a safer palce to capitalize on ideas and shar information.

POSITION SUMMARY

The Client Strategy Managerís (CSM) primary function is to develop and progress clientsí Critical Asset Protection Programs (CAPP) and maintain client relationships. CSMs provide guidance, share knowledge and skills with Senior Program Analysts, Threat Protection Analysts and Loss Protection Analysts, ensuring all processes and procedures are followed as they drive clientsí programs to an advanced state of information security maturity.

Ensure all tasks performed adhere to the firmís ISO 27001 Information Security Management System (ISMS). †This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that InteliSecure is constantly improving upon the organizationís ISMS.† Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.

DUTIES & ESSENTIAL JOB FUNCTIONS:

  • Acts as consultative, trusted advisor to assigned clients, owning the relationship
  • Travels to client sites as needed, for onsite presentations and relationship management
  • Responsible for day-to-day activities for assigned clients
  • Develops 12-month roadmaps for assigned clients, expanding their scope, maturity and security posture
  • Maintains project plans and is accountable for delivery of objectives against deadlines
  • Accountable for client satisfaction, retention and keeping their data secure
  • Guarantees the highest quality of services delivered
  • Lead client calls, develops discussion material, agendas and sends call notes to clients
  • Open, assigns and classifies Service Requests (SRQ)
  • Monitor all Clientsí SRQs and CRQs to ensure that tasks are accurate, viable and completed within SLA guidelines
  • Provide flexibility with schedule to cover job requirements
  • Ensures adherence to contracts, best practice, SOPís and Compliance guidelines

OTHER FUNCTIONS AND RESPONSIBILITIES:

  • Perform other duties as assigned

QUALIFICATIONS:

  • 3-5 years of proven and success leadership experience
  • Proven success managing a team of people and portfolio of accounts
  • Background in Information Security, Project Management, Information Technology, Business Management or similar field
  • Capability to drive performance and achieve excellent results
  • Ability to work effectively with team members and with clients
  • Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
  • Demonstrated organizational and scheduling skills, strong time management skills
  • Rigorous attention to detail
  • Analytical ability, consultative, and strong judgment
  • Ability to approach problems from multiple angles and find creative solutions
  • Effective verbal and written communication skills

HIGHLY PREFERRED:

  • Previous experience working in 24x7 Security Operations Center (SOC)
  • Previous Data Loss Prevention or Information Security experience
  • Experience with ISO, ITIL and/or Cobit framework
  • Industry standard certifications (CISSP, PMP, CISM, etc.)

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

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